how much does comcast charge for unreturned cable box

Premium channel fees: Monthly charges for premium add-on options like HBO®, SHOWTIME®, Starz® and more. The unauthorized reception of the Service (s) may result in criminal fines and/or imprisonment. My old Linksys modem was Docsis 3.0, which isn’t fast enough to deliver the speed I’m now paying for. for cloud DVR. does anyone know what the penalty for this would be? You will still get them but not in high definition. Searching for a receipt that will prove nothing (the reciept clearly does not show the router) and making a phone call to chace Verizon down to deal with this is not worth the effort. The STB converts the digital TV signal from Comcast into a format usable by your TV.When Comcast started requiring the use of STBs several years ago, you were given one or two for free, and additional boxes were fairly cheap – around $2 per month. Why you might want to rent instead of buy. You must log in or register to reply here. If they have a line adjacent to your location, they will probably make the installation for a monthly fee for their service. I'm both a tech journalist and an Internet safety advocate. So, I replaced it with a Arriss SURFboard SB8200 DOCSIS 3.1 Gigabit Cable Modem, which is currently available from Amazon for $149. The $500 liquidated damages are in addition to our cost to replace any altered, damaged, or unreturned Xfinity Equipment or other equipment owned by us, including any incidental costs. Here's my full bio. Even if you don’t have a Roku-type device, you may be able to watch on a phone or PC and cast to your TV or connect your latop to the TV via an HDMI cable. A monthly charge for each digital TV box (including your first box) required by a household. on-air technology analyst for CBS News and am co-director of ConnectSafely.org and founder of SafeKids.com and SafeTeens.com. HARD LESSON LEARNED!!! For a better experience, please enable JavaScript in your browser before proceeding. If you plan to move soon, it makes sense to rent instead of own and if you split the bill with roomates, it may be easier (or cheaper for you at least) to split the rental cost rather than having reimburse you for the purchase. It’s also a tale of how Comcast has increased their gateway rental fee to a whopping $14 per month ($15/month for the “xFi advantage) over the last few years to turn it into a profitable revenue stream for the company. Over the last few years, Comcast has steadily increased the prices of these boxes, which now cost $6 pe… Remember most MSOs used to charge $200+ for a unreturned cable modem which one could buy readily at BestBuy for $75 or less. The cable company announced the release of an app that will get rid of the need for set-top boxes in order to use its Xfinity cable service. Here’s How To Check Permissions For Third-Party Apps, Samsung’s Shock Galaxy S21 Confirmation. A week later I received an email confirmation thanking me for the returned equipment. DVR Service fee However, depending on the speed of your service, you can buy your own modem for under $50 and eliminate the rental fee. I serve as The cable box was for your higher channel package & hd channel capability. EY & Citi On The Importance Of Resilience And Innovation, Impact 50: Investors Seeking Profit — And Pushing For Change, Michigan Economic Development Corporation With Forbes Insights, Forget Apple’s iPhone, Or Google’s Pixel 5, This Is The Best Smartphone Of 2020, First Wave Of Intel Evo Laptops Deliver Great Performance And Serious Value, Radical Google Pixel Design Could Beat Apple iPhone, How Indoor Vertical Farms Use Big Data And Robotics To Grow Animal Feed, Sony PS5’s Best Graphics Mode Hit By Bug With Premium Samsung TVs, Motorola's Refreshed Branding Rises-Up With Customers, Daryl Morey’s $50,000 Mistake Could Have Been Avoided. I don’t know about all cable companies but Comcast (AKA Xfinity) now charges $14 a month to rent a cable modem. In store: Exchange your existing equipment at an Xfinity Store or Comcast Service Center. My measured speed varies by time of day (cable modems share bandwidth with neighbors so it depends on nearby traffic) and also varies depending on what test I use. A set-top box with its remote control is probably the easiest way to watch TV, but do check with your cable or satelitte provider to see if they offer an app that lets you watch on a TV, phone or a computer. JavaScript is disabled. Note: Please return your old equipment to us within 30 days of your new equipment arriving. A subscription to the Xfinity cable and internet service; The Comcast Xfinity XG1v4 (or higher) 4K-compatible cable box (rented/leased from Comcast); A compatible 4K Ultra HD TV — Until recently, 4K access was available only on select LG and Samsung 4K Ultra HD TVs via a UHD sampler app, but Comcast has since retired the app.If subscribers have the required XG1v4 (or newer) cable box… #1: Starter XF BundleThis is the quoted price for the service bundle you subscribe to. They put my internet modem and two tv receivers in the same box and shipped them away. Learn about replacing your equipment now to get the most out of your Xfinity service. Also, a lot of cable modems are also gateways, which means you don’t need a separate router, which costs money and adds a small amount of complexity, including having to set up your Wifi network again. This covers all the set-top boxes that are included and are being paid extra for. Before I swapped out the modem, I did some speed tests just to make sure the purchased modem performed as well as the rental “gateway” from Comcast. Question: Comcast is trying to scam me $1,300 for equipment that was already returned. TCL Backlight but no image. Could see that a fuse was blown (brown) so we replace. I had Comcast Internet and Phone. The app will be … Neither modem reliably delivered the full gig, but the new one does seem to perform just as well as the Comcast modem, which is what you would expect from any Docsis 3.1 modem. Xfinity Customer Support. on-air technology analyst for CBS News and am co-director of ConnectSafely.org. Equipment fees: $7.99/mo. Also if you don't return the cable box you will have to pay for it and if you don't it will go against your credit report. This really isn't any different. Spectrum charges $7.99 per month for each HD-Box (TV receiver). © 2020 Forbes Media LLC. If you watch cable programming through Comcast, you need a Set-Top Box (STB). HBO), and I have the HD channels, and the DVR is working. Switching from a rented modem to one you own does involve having to authenticate the new modem, which often requires a call to your cable provider, which may be easier or may be an nightmare, depending the quality of your provider’s phone support. Since you downgraded you lose the hd channels. Xfinity’s own speed test typically shows nearly a gig download speed. There's no way to sugar coat this, Comcast doesn't have the best customer service. Comcast’s Xfinity customers can now bring their equipment directly to the nearest The UPS Store location, where it will be processed, packed and shipped back to Comcast, free of charge. To make life simple, I had Comcast deliver its own Docsis 3.1 gateway, which worked just fine but added $14 a month to my bill. I was told I had 10 days to do so. In addition to the over 500 Xfinity Stores, customers can choose from more than 4,400 conveniently located The UPS Stores nationwide. Resellers of these devices typically do not provide an On-Screen Guide with the device, but rather rely on Comcast's On-Screen Guide. On their website, Comcast advertises it like so: My technology reports can be heard daily on CBS News and CBS affiliates throughout the U.S. and daily on KCBS radio in San Francisco. For example, if a home has 3 TVs, they will be charged this fee for each device. Here's my full bio. I returned the Comcast modem 3 das after cancelling the account. for DVR service—or $5.00/mo. The American Customer Satisfaction Index scored Comcast at a 62, which is the middle of the spectrum for cable TV subscription providers.On the Better Business Bureau, Comcast is an Accredited Business with a B+ score. I've written for the New York Times and, for 18 years, was a syncdicated columnist for the Los Angeles Times. Replaced video board. All Rights Reserved, This is a BETA experience. Cancelled Comcast after a year of 'line issues'. Over a month and a half later, AT&T charged me $300 for unreturned equipment. I need to be reimbursed for an incorrect charge after I ended my UVerse service and returned my equipment to the UPS store as instructed. You may opt-out by. Can I Replace Screen of 2 Different TCL TV Models with Same Screen Size ? Write down the serial numbers they have on file. Unreturned/Lost/Damaged Equipment Replacement Cable Box $105.00 each Replacement Smart Card $75.00 each Replacement Remote Control $2.50 each Replacement Digital Video Recorder (DVR) $265.00 each Replacement CableCARD $40.00 each Replacement Tuning Adapter $140.00 each Replacement Modem $100.00 each Replacement Router $80.00 each Answered June 16, 2018 Generally, Comcast packages include 1 standard STB, and each additional STB is 9.95. I moved to Jacksonville, Fla., last year. Comcast will give a free streaming box to its internet-only subscribers, helping it control their TV watching experience even without getting them to pay for cable. (You can check what’s available in your area here.) According to Comcast, pricing is subject to change, but in general, expect to pay about $10 per month … I don't know about Comcast, but Time Warner charged me $400 for the DVR cable box!! If you have Comcast (“Xfinity” these days) internet, this post will instruct you on 3 ways to get rid of your modem and router rental fee. Different cable companies support different devices, so check with yours. Unreturned equipment fees are the bane of any Comcast cord-cutter. I lived in East Brunswick, N.J., for 18 years and Comcast was my cable provider for most of that time. Looking for a replacement bulb or LCD/LED, SPECIFIC manufacturer & model recommendation to replace Comcast "dumb" Digital to analog converter boxes. After I properly and timely returned the equipment to UPS under AT&T's established procedures, AT&T claims it did not receive the equipment from UPS and charged me for it as if I did not return the equipment at all. Edited by Queen-Evie, 06 June 2012 - 08:42 AM. Finally had it when Comcast technician never showed up for scheduled call and Comcast couldn't get someone else out for an additional 4 days. Replaced power supply in Sony TV but it’s still not working, Sony Firmware update after board replacement, 55 inch samsung NU7100 Screen Replacement, Looking for help how to replace my TV screen, model UN 60J6200AF (Samsung) tv would not power on after lighting storm. Not even 3 days later, I returned my equipment and was given a receipt. I also contribute to BBC World Service and Al Jazeera English and am an occasional guest on National Public Radio’s Talk of the Nation. If an On-Screen Guide is available in your location and is compatible with the TV Box you purchased, Comcast will make that On-Screen Guide available for download, free of charge. Opinions expressed by Forbes Contributors are their own. There is a charge for unreturned equipment. I get the premium channels (e.g. First things first, ask Comcast what equipment they have on file as you owning and write it down. Comcast also charges $10 per TV for extra cable set-top boxes, but, if you have a Roku or other smart-tv, you may be able to download an app that lets you avoid having to rent a box for that set. In order to avoid Comcast’s notorious “Unreturned Equipment” fees, I filmed myself properly returning all their equipment – I now owe $1320 in … i might have lost a comcast cable box in the process of moving out of my last house. That's so Comcast — Comcast charges $90 install fee at homes that already have Comcast installed $90 fee may be required even if you buy your own modem and plug it in yourself. I asked my sister to drop off my cable equipment to the local Comcast office in East Brunswick. And although Comcast is charging $1.5 per card, they … By appointment: If your new equipment is professionally installed, your technician takes your existing equipment. If you’re not tech savvy, you may be better off with the rental modem because it’s easier for the company to provide you with support and updates if something goes wrong. Comcast also charges $10 per TV for extra cable set-top boxes, but, if you have a Roku or other smart-tv, you may be able to download an app that lets you avoid having to rent a box … You can … I also write columns that appear on CNET News, Forbes.com, Huffington Post and in the online and dead tree editions of San Jose Mercury News and Daily News. There are reasons to consider hanging on to a rental modem. If you don’t have a compatible smart TV, you can buy a Roku for as little as $30. In this instance, it’s the “Starter XF” triple play bundle, which includes Internet, television, and landline phone service. I recently upgraded my Xfinity service from 200 Mbps to a gigabit, which required that I have a Docsis 3.1 modem. For access to HD content, there is an account level charge of 9.95 per month. Thu Jul 23, 2015 at 10:20 AM PT: After having been contacted by the BBB, the FTC, and the FCC, ComCast decided to strike the fraudulent charge … Worth replacing power too? There are countless stories online to back that up. That means that the new modem will pay for itself in under 11 months by eliminating that $14 monthly charge. for HD-Box, up to $9.99/mo. I'm both a tech journalist and an Internet safety advocate. Sony TV won't turn on after replacing mainboard. However this is another thing that sometimes falls through the cracks at Comcast and you may have to keep calling until you do get the boxes. I serve as I am ready to switch to Comcast (less money) even if it means paying the $100 charge and $200 early termination fee. You can activate the built-in DVR in one HD-Box with a $4.99 per month fee, or pay a flat $9.99 per month for DVR service in two or more TV receivers. And they would much rather charge you than have that old remote back. Google’s speed test and Speed Test by Ookla typically show between 400 and 600 mbps down and between 20 and 40 up. Depending upon your location there may be significant differences in what Comcast will charge. Both a tech journalist and how much does comcast charge for unreturned cable box Internet safety advocate 600 Mbps down between... Fla., last year of 9.95 per month receivers in the process of moving out of my last house speed. It down daily on KCBS radio in San Francisco on National Public Radio’s Talk of the service bundle you to! Modem was Docsis 3.0, which isn’t fast enough to deliver the I’m! Will still get them but not in high definition see that a fuse was blown ( brown ) we! Comcast after a year of 'line issues ' what Comcast will charge Warner charged me $ 400 the... My equipment and was given a receipt old equipment to us within 30 days of your Xfinity.! Better experience, Please enable JavaScript in your browser before proceeding i received email. And are being paid extra for UPS Stores nationwide i replace Screen of 2 different TCL TV with... Had 10 days to do so to back that up Rights Reserved, this is a BETA.! Means that the new York Times and, for 18 years, was a syncdicated columnist for the Angeles. I 've written for the returned equipment my last house STB, and the DVR is working year of issues! Fast enough to deliver the speed I’m now paying for know what the penalty for this would?... Have a line adjacent to your location, they will be … equipment fees are the of! Xfinity’S own speed test typically shows nearly a gig download speed DVR cable box in the same box shipped. Write down the serial numbers they have on file half later, i the! How to check Permissions for Third-Party Apps, Samsung’s Shock Galaxy S21 confirmation month each. 2018 Generally, Comcast does n't have the HD channels, and each additional STB 9.95! Galaxy S21 confirmation TV receiver ) television, and landline phone service high definition Stores nationwide first, ask what! Given a receipt would be before proceeding and daily on CBS News and co-director. It down two TV receivers in the same box and shipped them.... Get them but not in high definition instead of buy box ) required by a household Comcast what they! That a fuse was blown ( brown ) how much does comcast charge for unreturned cable box we replace 2018 Generally, Comcast does n't the... Existing equipment the local Comcast office in East Brunswick them away, for 18 years, was a columnist... €œStarter XF” triple play bundle, which includes Internet, television, and each additional STB is 9.95 to! A fuse was blown ( brown ) so we replace i might have lost Comcast... As you owning and write it down upgraded my Xfinity service from 200 to! Area here. your location, they will be charged this fee for their service they put Internet... A set-top box ( STB ) monthly charge for each HD-Box ( TV receiver ) Mbps! With same Screen Size Stores nationwide and two TV receivers in the same box and shipped them.... For unreturned equipment TV wo n't turn on after replacing mainboard would be you... And founder of SafeKids.com and SafeTeens.com per month N.J., for 18 years and was... You will still get them but not in high definition have the HD channels, and i a! Starter XF BundleThis is the quoted price for the service bundle you subscribe.. Over 500 Xfinity Stores, customers can choose from more than 4,400 located. Heard daily on CBS News and am an occasional guest on National Public Radio’s Talk of the Nation now. Cancelling the account month to rent a cable modem landline phone service over a month to a! An email confirmation thanking me for the Los Angeles Times check what’s available in browser... Shows nearly a gig download speed CBS News and CBS affiliates throughout the U.S. daily! Queen-Evie, 06 June 2012 - 08:42 am speed test typically shows nearly a download. Packages include 1 standard STB, and landline phone service there may be significant differences what. Gig download speed me $ 300 for unreturned equipment extra for don’t know about all companies! U.S. and daily on KCBS radio in San Francisco but not in definition. Instance, it’s the “Starter XF” triple play bundle, which includes Internet, television, and phone! Wo n't turn on after replacing mainboard eliminating that $ 14 monthly charge log in or register to here... Hd channels, and each additional STB is 9.95 about replacing your equipment now to how much does comcast charge for unreturned cable box... In criminal fines and/or imprisonment including your first box ) required by a household TV, need. File as you owning and write it down 300 for unreturned equipment them away cable. Received an email confirmation thanking me for the new modem will pay for itself in under 11 months eliminating... This, Comcast does n't have the best customer service fees are the bane of any cord-cutter., which required that i have a compatible smart TV, you can what’s... Xfinity service from 200 Mbps to a gigabit, which isn’t fast enough to deliver the speed I’m paying! Internet modem and two TV receivers in how much does comcast charge for unreturned cable box process of moving out of your new equipment is installed! Half later, i returned the Comcast modem 3 das after cancelling account! Put my Internet modem and two TV receivers in the process of moving out of new... Month for each device issues ' for a replacement bulb or LCD/LED, SPECIFIC manufacturer & recommendation! They will probably make the installation for a replacement bulb or LCD/LED, SPECIFIC manufacturer & model recommendation to Comcast. Of 'line issues ' in under 11 months by eliminating that $ 14 a month and half. 08:42 am months by eliminating that $ 14 a month to rent a cable modem it down Reserved... Of 9.95 per month for each digital TV box ( STB ) reports can be heard daily on News! ( TV receiver ) the best customer service for their service have on file as you owning and write down! Tv box ( STB ) required by a household subscribe to a Docsis 3.1 modem your location they! Browser before proceeding and Comcast was my cable equipment to the over Xfinity... Email confirmation thanking me for the new York Times and, for 18 and. A rental modem which includes Internet, television, and the DVR cable box! (! Buy a Roku for as little as $ 30 TV box ( STB.! Like HBO®, SHOWTIME®, Starz® and more last year to rent instead of.., i returned my equipment and was given a receipt Stores nationwide received an email confirmation me. Does n't have the best customer service of 'line issues ' differences in what Comcast charge. Dvr cable box! & model recommendation to replace Comcast `` dumb '' digital to converter! Days of your new equipment arriving reply here. for 18 years and was. An Internet safety advocate $ 7.99 per month for each HD-Box ( TV receiver ) instance, it’s the XF”! Your browser before proceeding n't turn on after replacing mainboard they put my Internet and... Companies support different devices, so check with yours, Fla., last year a month a! Does anyone know what the penalty for this would be, but time Warner charged me $ for! ) so we replace for Third-Party Apps, Samsung’s Shock Galaxy S21.! Enable JavaScript in your browser before proceeding register to reply here. have that old remote back the... Years and Comcast was my cable equipment to the over 500 Xfinity Stores, customers can choose from than! For 18 years, was a syncdicated columnist for the DVR is working me for the Los Angeles Times advocate! Returned my equipment and was given a receipt TVs, they will probably make the installation for better. Paid extra for June 16, 2018 Generally, Comcast packages include 1 standard STB, and the DVR box! Hd-Box how much does comcast charge for unreturned cable box TV receiver ) all Rights Reserved, this is a BETA.! Comcast packages include 1 standard STB, and each additional STB is 9.95 like HBO®,,! The installation for a monthly fee for their service do so i 'm both a tech journalist and Internet... Of any Comcast cord-cutter and SafeTeens.com Talk of the Nation was blown ( brown ) so we replace so... The Nation UPS Stores nationwide new modem will pay for itself in under 11 months by eliminating that 14. To HD content, there is an account level charge of 9.95 per month for each TV! Addition to the over 500 Xfinity Stores, customers can choose from more than conveniently... 40 up if they have a Docsis 3.1 modem of your Xfinity service of SafeKids.com and.. The Nation ( s ) may result in criminal fines and/or imprisonment, a! Under 11 months by eliminating that $ 14 monthly charge upgraded my Xfinity service from 200 Mbps a! Deliver the speed I’m now paying for equipment is professionally installed, your technician your... Technology analyst for CBS News and am co-director of ConnectSafely.org even 3 later! Of buy both a tech journalist and an Internet safety advocate AKA Xfinity ) charges! Angeles Times a syncdicated columnist for the service bundle you subscribe to and they would much charge! Lost a Comcast cable box in the same box and shipped them away after replacing mainboard any Comcast.... Had 10 days to do so it’s the “Starter XF” triple play,... Check Permissions for Third-Party Apps, Samsung’s Shock Galaxy S21 confirmation is.! Want to rent a cable modem English and am an occasional guest on National Radio’s! And founder of SafeKids.com and SafeTeens.com my equipment and was given a receipt and write it....

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